1. Acceptance & use
By using DRMO, you agree to these terms. DRMO is a clinic management platform for authorized clinic use only. You agree not to reverse engineer, resell, or misuse the platform.
2. User accounts
- You are responsible for keeping your login credentials confidential
- You are liable for all activity under your account
- Provide accurate information during registration
- Notify us immediately of unauthorized access
3. Data & privacy
- DRMO is GDPR compliant with encrypted data storage and daily backups
- You retain ownership of all your data
- You are responsible for compliance with local healthcare laws (HIPAA, etc.)
- We do not sell or share patient data with third parties
- You have 30 days after cancellation to export your data; we delete it after 90 days
4. Payment & billing
- Subscription billing occurs monthly or annually on your signup date
- Failed payments may result in service suspension
- Annual plans: 30-day refund policy
- Monthly plans: Non-refundable after billing cycle begins
- Prices exclude applicable taxes
5. Cancellation & termination
- Cancel anytime; takes effect at end of billing cycle
- DRMO may terminate if you violate terms, don't pay after 30 days, or engage in illegal activity
- Upon termination, you lose access to premium features
6. Intellectual property
- DRMO owns all platform code, design, and features
- You own all data and content you input
- You cannot copy, modify, or distribute the platform
- You cannot post copyrighted material without authorization
7. Limitations of liability
- DRMO is provided "AS IS" without warranties
- DRMO is not liable for downtime, data loss, or security breaches beyond our control
- Our liability is capped at the amount you paid in the past 12 months
- We are not liable for indirect or consequential damages
8. Service level & support
- 99.9% uptime guarantee
- Email support: 24-48 hour response (BASIC & PRO)
- Phone support: Business hours (BASIC & PRO)
- Priority support: 2-hour response (PRO only)
- Maintenance windows with 48-hour notice
9. Modifications
DRMO may add, modify, or remove features anytime. Pricing changes come with 30 days' notice. Continued use means you accept changes.
10. Third-party integrations
DRMO is not responsible for third-party services (payment processors, SMS, social media). Use of integrated features is subject to third-party terms.
11. Security & compliance
- DRMO maintains encryption, regular security audits, and GDPR compliance
- You are responsible for securing your credentials and complying with local laws
- Monitor your account for suspicious activity
12. Governing law
These terms are governed by [Jurisdiction]. Disputes are resolved through binding arbitration. Claims must be filed within one year.